Saturday, December 28, 2019

Learning Styles And Sociocultural Influences On Child And...

This essay will describe child and adolescent behaviours reported in the media and will examine the link to development theories, learning styles and sociocultural influences on child and adolescent development. As a developing secondary school preserve teacher, my focus will be mainly on adolescent behaviours and development. I will be examining an article from a media how these developmental theories analyses and helps us to understand the behaviour of child and adolescents. I will also try to explain about the domain of development such as physical, cognitive, emotional and social. https://www.theguardian.com/lifeandstyle/2015/oct/19/is-adolescent-risk-taking-vital-for-our-species There are so many examples of child and adolescent behaviour is reported in the media on a daily basis. Such behaviour can be linked to a variety of different developmental theories, learning styles and sociocultural influences in learning and development. I decided to examine the article ‘Is teenage risk-taking vital for our species?’ from the guardian website. As it mentioned in the article above there are some descriptions needs to be understood. I think that the description of adolescence in the opening paragraph can be linked to Erikson’s idea on adolescent development. Erik Erikson was a psychologist who was a pupil of Sigmund Freud. He believed there are eight psychosocial stages that a child or young adult passes through. For him adolescence is a period when a young person is tryingShow MoreRelatedParenting As A Child With Special Needs1328 Words   |  6 Pagesresources available to and conflict aspects of both parents. Nevertheless, child maturity stat us is also important such that â€Å"daytime-only† parent-child contact is being more common if the child is of preschooler age, and â€Å"shared-care†: parent-child contact if the child is of primary schooling age. Parenting a Child with Special Needs. Hughes, Valle-Riestra, and Arguelles, (2008) revealed results, as follows. Families with a child with special needs have a different level of participation in their specialRead MoreNature Vs Nurture : Is It Nature Working With Nurture?1550 Words   |  7 Pagesthe two never fully let go. According to John Watson, one of the strongest psychologists who propose environmental learning as a dominating side in the nature versus nurture debate once said that he can be able to train a baby randomly chosen in a group of 12 infants, to become any type of specialist Watson wants. He stated that he could train him to be such regardless of the child s potentialities, talents and race. Lerner (2002) expressed a similar position that human behavior cannot be fullyRead MoreBehaviourist Theory : Cognitive Developmental Theory, And Socio Cultural Theory2694 Words   |  11 PagesThe theories/approaches established by historical and contemporary pioneers provid e valuable insight, underpinning the understanding of how children develop, allowing teachers to enhance the holistic development of every child. This essay will analyse the: behaviourist theory; cognitive-developmental theory; and socio-cultural theory. Behaviourist Theory Behaviourists regard behaviour as a response to a stimulus; pioneering the belief that internal cognitive processes are unnecessary when explainingRead MoreParent Child Relationships Essay1625 Words   |  7 Pagesthe interactions of a parent-child dyad and apply aspects of the theories studied in class to the observation. Since my experience working with families is limited to brief interactions with infant children and their mothers, I have chosen to base my analysis off of â€Å"With or Without You: A Memoir† by Domenica Ruta (2013). This is a relevant topic because the parent-child relationship provides significant context for human development. In order to understand its influences, we must view parenting contributionsRead MoreWhy Are Lgbt Students Committing Suicide More Than Non Transgender Students?1559 Words   |  7 Pagesapproximately one-quarter among non-attempters ‘‘[Journal of adolescent health].Obviously, most parents especially those that are Chr istians and Muslims do not accept regard gays, lesbians, bisexual and transgender and most times do not hesitate to disown any child found in such act. More so, some cultures most especially in the Asian and African continent are absolutely against LGBT.The effect of this is that it can compel such LGBT child into depression, alcoholism or drugs and violence victimizationRead MoreLev Vygotsky Essay1668 Words   |  7 PagesThe psychology theorists of the past have shaped the classrooms of the present. There are many theorists that have affected the teaching styles of today and a theorist that has had a major impact is Lev Vygotsky. Vygotsky’s work interests me much because his concepts and ideas encompass many of the ways in which teachers teach in today’s classrooms. The ideas he presented have contoured the strategies of teachers. It is interesting to look into the reasons why teachers have adopted some of theRead MoreDevelopmental Psychology14082 Words   |  57 PagesCERTAIN POINT OF VIEW ON THE BASIC ISSUES UNDERLYING CHILD DEVELOPMENT. DETERMINE, DISCUSS AND EVALUATE THE POINT OF VIEW OF VYGOTSKYâ€℠¢S SOCIOCULTURAL THEORY AND THE INFORMATION PROCESSING APPROACH WITH REGARD TO THE ISSUES UNDERLYING CHILD DEVELOPMENT * THE COURSE OF DEVELOPMENT (CONTINUOUS OR DISCONTINUOUS) * THE COURSE OF DEVELOPMENT: ONE OR MANY * FACTORS THAT DETERMINE DEVELOPMENT (NATURE/NURTURE) Introduction Child development has many theories with different ideas about what childrenRead MoreDevelopmental Psychology14091 Words   |  57 PagesCERTAIN POINT OF VIEW ON THE BASIC ISSUES UNDERLYING CHILD DEVELOPMENT. DETERMINE, DISCUSS AND EVALUATE THE POINT OF VIEW OF VYGOTSKY’S SOCIOCULTURAL THEORY AND THE INFORMATION PROCESSING APPROACH WITH REGARD TO THE ISSUES UNDERLYING CHILD DEVELOPMENT * THE COURSE OF DEVELOPMENT (CONTINUOUS OR DISCONTINUOUS) * THE COURSE OF DEVELOPMENT: ONE OR MANY * FACTORS THAT DETERMINE DEVELOPMENT (NATURE/NURTURE) Introduction Child development has many theories with different ideas about what childrenRead MoreA Research Study On Secure Attachment Using The Primary Caregiving Approach Essay1967 Words   |  8 Pages â€Å"A Research Study on Secure Attachment Using the Primary Caregiving Approach† addresses the importance of a child s positive sense of well-being on their development, characterized by a secure attachment style where caregivers provide a safe and secure base for the child to explore from and retreat to and explore from. Well-being is the â€Å"complex physical and psychological state comprising good physical health and feelings of happiness, satisfaction, and social functioning,† and a healthy well-beingRead MoreEDST 1002 midterm ERU Essay examples2082 Words   |  9 Pagesï » ¿Midterm Exam Name_____________Eva Udris_________________ Student ID______________________________ 1. According to class discussion and the textbook, the law, â€Å"No Child Left Behind,† Will not affect teachers in secondary education Will shorten the length of the school year Will affect the lives of teachers every day Relates only to teachers in a rural setting Will go into effect after January 2009 2. A positive correlation between two factors indicates that the factors Are NOT necessarily related

Friday, December 20, 2019

Computer Virus And Its Effect On The Computer - 2535 Words

1. Introduction Today, the term ‘computer virus’ is definitely not unfamiliar to most people. In the early 1980s, people started to gain awareness of Computer virus or Malware. However, it was only in 1987 that computer virus became prominent; especially to those in the press and trade industry. [1] Computer virus has evolved over the years - from the early days of Internet distributed Morris worm to remote access Trojans(RAT). Often not, a personal computer tends to be vulnerable to a virus attack. It was reported that an anti-virus company can receive tens and thousands of sample harmful executables from it users, be it a Trojans or viruses. [4] The harmful executables will infiltrate into your computer system and causes your computer†¦show more content†¦Malware – What is it Malware is a piece of program that is created with intent of causing harm to the receiver. Malware is also known as malicious software, malicious code and malcode. It contains the harmful intent of an attacker; example the attacker wants to hack into the victim computer to cause a Distributed Denial-Of-Service (DDoS). [5] DDoS attacks are classified into major and minor, with major being difficult to create and minor being easy to create. A simple yet concise idea of how DDoS affects the victim is denying the connection to TCP/IP in which the victim will have no access to the internet. Additionally, Malware can be described as a term that is related to Trojans, viruses, spywares, rootkits, malicious mobile code and other intrusive code. [6] Malware is now tied to organized crime around the world, gone are the days of the status hackers. (I don’t understand this part). 3. Types of Malware The types of malware that will be discussed are worms, viruses, Trojans, rootkits, malicious mobile code and adware. a. Worms A worm or computer worm is able to reproduce itself by executing its own set of codes independent from any other codes or program. The main difference between a virus and worm is the worm does not require any host to cause trouble. This means that a worm is able to cause damage to the computer without the attaching itself to any program. [6] The spreading method of both virus and worm is

Wednesday, December 11, 2019

Risk and Crisis Communication Samples †MyAssignmenthelp.com

Question: Discuss about the Risk Crisis Communication. Answer: Introduction A company in crisis will be receiving the best service when it will do the development of a strategy related with crisis communication for communicating to the public as well as the decision makers. Primarily, there is the requirement for understanding the crisis nature. In this context, it can be stated that every crisis is having certain common traits stating that, they are potentially damaging, they might be creating an improper or distorted insights, and the situations regarding crisis are mostly disorderly in respect of the organization. Crisis situation affecting the New Horizon healthcare centre There might occur a crisis situation at the New Horizon healthcare centre due to ineffective communication between the healthcare staffs of New Horizon as well as the patients. It can be stated that communication is essential to provide top quality patient care. Any breakdowns regarding communication will be leading towards major crisis situations, which might be resulting in complications or deaths amongst the patients. According to a report, it was found out that more than a quarter of malpractice cases that involved surgery as well as almost 32% of all cases of nursing, occurred due to the absence of detailed communication process. Communication problems might occur due to various issues, which could take place either between the health care providers or between the healthcare providers and the patients. The communication problem that might occur between the health care providers is having the involvement of miscommunication regarding the conditions of the patients, poor documentation as well as failure towards reading the medical record of the patients (Sellnow, 2013). The communication problem that might occur between the healthcare providers and the patients is having the involvement of insufficient informed consent, unsympathetic reply to the complaints of a patient, insufficient knowledge relating to medications, incomplete instructions relating to follow-up, wrong information being provided to the patients or miscommunication because of barrier in languages. The causes of breakdowns in communication at the New Horizon health care facility might occur due to workload pressures, problems with the health care facilities electronic health record system, as well as the workplace culture. There are also various indicators that the New Horizon health care facility is having ineffective communication. Incomplete or misrepresented record of patients as well as breakdowns regarding communication might be having a major outcome in respect of the health care providers as well as the patients (Ulmer, 2013). For instance, key information that doesnt get communicated might be having a catastrophic outcome. In this regard, it can be stared that there are certain side effects of ineffective communication at New Horizon health care facility. These are considered as medical errors, long wait times, conflicts at workplace, poor decision-making as well as increased stress. In respect of medical errors, it can be stated that there are various reasons as to why there might occur medical errors at New Horizon health care facility. Although, most of the health care facilities are having a process to prevent error from occurring, weak communication is considered being the main reason as to why there is the occurrence of medical errors when there is a system in place. The medical office staffs, physicians as well as nurses are required understanding the significance of documentation that is considered being the most effective way for communicating the patient events (Palenchar, 2013). For the prevention of the medical errors, documentation that include symptoms, diagnosis, treatment, care, medication, challenges, health risks as well as information regarding safety might be considered to be productive. Although, it is not possible to do the avoidance of every error, but with the accurate documentation of information, healthcare providers are having the abili ty for identifying as well as rectifying their mistakes prior to the occurrence of an undesirable medical event (Wendling, 2013). In respect of long wait times, it can be stated that this aspect often worsens due to communication breakdown. For instance, patients are not informed of how long they have to wait or what is the reason for the delay to occur. It is recommended that the patients should not be waiting more than fifteen minutes in respect of their scheduled appointments. Therefore, communication between the patients, employees as well as physicians might do the prevention of conflicts in respect of scheduling or overbooking that is considered being the major cause in respect of long wait times (Mehta, 2016). In respect of workplace conflict at New Horizon health care facility, it can be stated that disagreements as well as differences of viewpoints might get escalated to major workplace conflict. Most of the times, this will take place when there occurs avoidance of communication, which as a result make the situation much worse. With the help of communication, misunderstandings can get averted and there might occur the resolving of the problems. In short, it can be stated that workplace conflict is considered being a sign of a dwindling practice (Heath, 2016). In respect of poor decision-making, it can be stated that at times, poor decision-making is an outcome of not having all the details required for making a sound as well as practical decision. The process of making decisions is having the requirement for a clear vision in respect of the mission of the organization, and also the goals as well as values in respect of making an accurate identification of the problem, concern or need for betterment, probable solutions, strengths and weaknesses as well as alternatives and results (Kelly, 2014). Managers at the healthcare facility can rarely do the identification of this information all by themselves. They are relying upon communication from the overall healthcare staffs at the health care facility in respect of making productive decisions. To encourage the staffs for speaking in respect of issues by offering feedback in a positive as well as efficient manner can assist in making decisions that will be resulting in improving the health care facility (Hagen, 2014). In respect of increased stress, it can be stated that lack of communication will be increasing stress because of needless worry and concern regarding issues related to the workplace, which might be either real or perceived. In short, weak coordination, unknown anticipations as well as absence of direction are needless reasons in respect of stress (Lundgren, 2013). Ways of handling the crisis at New Horizon health care facility For handling the crisis at New Horizon health care facility, certain ways can be implemented that are mentioned below, To have a crisis management plan A crisis management plan is considered being a tool of reference. This is considered being a step-by-step guide to identify in what ways the crisis can be managed. Crisis management plan assists in saving time when a crisis occurs by pre-assigning certain tasks, pre-collecting certain information, as well as serving as a source of reference. Pre-assigning tasks are having the presumption that there will be an assigned crisis team. The members of the team are required having the knowledge about the tasks as well as accountabilities they should be having at the time of a crisis (Drennan, 2014). To have a crisis management team There should be a crisis management team that will be comprising of officials from public relations, legal, security, operations, finance as well as human resources. Along with these officials, there should also be the inclusion of the social media manager, since social media might get used for delivering crisis messages. On the other hand, the composition of the crisis team will be varying, depending upon the characteristics of the crisis as because, each crisis is considered being exceptional, making demands that decisions should be made by the crisis team (Coombs, 2014). To have a spokesperson A major element related with crisis team training is training of the spokesperson. The members of the organization at the New Horizon healthcare facility should be having the preparation for talking with the news media, in case there occurs any major crisis. For instance, there should be given proper media training before a crisis situation occurs. In this respect, the public relations department will be playing a major role to prepare spokespersons to handle questions from the news media as because, the elements of media relations relating to public relations is considered being the skills that are highly valued regarding crisis management. To pre-draft messages Last but not the least, there should occur the pre-drafting of messages that will be getting used at the time of crisis. More precisely, the organizational managers who are handling crisis at the New Horizon health care facility are required creating templates in respect of crisis messages. These templates will be including statements by the senior management, news releases, as well as social media messages. The PR team can assist in drafting these messages. The main purpose that is served by the pre-drafting messages is to save time (Austin, 2017). Conclusion In conclusion, it can be stated that the best way to handle a crisis communication situation is having a plan to manage the situation relating to the crisis. There should be also be a crisis management team that will be comprising of officials from public relations, legal, security, operations, finance as well as human resources. In this regard, there is the requirement for having a spokesperson and finally, there should occur the pre-drafting of messages that will be getting used when crisis will be taking place. References Austin, L., Fraustino, J. D., Jin, Y., Liu, B. F. (2017). CRISIS COMMUNICATION IN A CHANGING MEDIA ENVIRONMENT.Social Media and Crisis Communication, 423. Coombs, W. T. (2014).Ongoing crisis communication: Planning, managing, and responding. Sage Publications. Drennan, L. T., McConnell, A., Stark, A. (2014).Risk and crisis management in the public sector. Routledge. Hagen, C. S. (2014). Timothy L. Sellnow and Matthew W. Seeger, Theorizing Crisis Communication.International Journal of Communication,8, 5. Heath, R. L., Palenchar, M. J. (2016). Paradigms of risk and crisis communication in the 21st century.The handbook of international crisis communication research. Wiley-Blackwell. Kelly, W. (2014). Social Media: An Effective Tool for Risk and Crisis Communication?. Lundgren, R. E., McMakin, A. H. (2013).Risk communication: A handbook for communicating environmental, safety, and health risks. John Wiley Sons. Mehta, A., Jensen, B., Larkin, I., Xavier, R. (2016). Risk and Crisis Communication During Health Disasters.Disaster Health Management: A Primer for Students and Practitioners, 92. Palenchar, M. J., Freberg, K. (2013). Conceptualising social media and mobile technologies in risk and crisis communication practices.Mobile Media Practices, Presence and Politics. Routledge. Sellnow, T. L., Seeger, M. W. (2013).Theorizing crisis communication(Vol. 4). John Wiley Sons. Ulmer, R. R., Sellnow, T. L., Seeger, M. W. (2013).Effective crisis communication: Moving from crisis to opportunity. Sage Publications. Wendling, C., Radisch, J., Jacobzone, S. (2013). The use of social media in risk and crisis communication.

Wednesday, December 4, 2019

Fundamental of BPM

Question: Describe the business process management or BPM is a famous management process? Answer: Introduction The business process management or BPM is the most important system or technology which is used in various business models as well as in banking sector. The business process management or BPM is type of process or method by which banking sectors or business models are easily analyze the performance of the system or business model (Cumberlidge, 2007). The business process management or BPM is investigate the whole business model as well as banking sector by the help of some various parameters like data collecting by the business model head or organization data collector. In the banking sectors the business process management or BPM outcomes are depending on some various factors like customer or client relationship among the leader or bank manager. Basically banks as well as various organizations are mainly used business process management or BPM for monitoring and controlling the whole business model or system and this system also improve the business model by the help of the project management process or system. The defective areas in the business model are easily found by the help of the business process management or BPM and its various parameters. In business process management or BPM project management is a type of method, technology as well as skill by which the business model or banks are easily manage and controlling the whole business model and also remove its impurities. The business process management or BPM is a top level of management system or process by which banks or business model are solved its all the problems regarding the business model (Greasley, 2003). The business process management or BPM is a type of computer based management technology or system, which is consist or design according to the user or customers wants. In other word, the outcomes of the business process management or BPM (computer based management system or technology) is depends on the business model outcomes for that reason in the business process management or BPM is design according to the banks or organization requirements. The business process management or BPM system is also a user friendly management system or technology by which user or client can easily access the management system and also get outcomes according to user or client requirements. As we all knows that the bank economic model or economy is the heart of the every countys economy. Without any banking services, organization as well as any business model cant run smoothly (Jeston and Nelis, 2014). The banking sectors or business model is dependable on business process management or BPM, which is providing useful distribution of our liquid cash or capital as well as this management system is also providing useful protection to our liquid cash or capital and also providing security. The business process management or BPM system of bank is also play a vital role for developing economy for country. Overview The business process management or BPM is also helpful for the Bank of Golden Merchants (BGM), which is situated in Australia. In Bank of Golden merchants (BGM), Mr. Kevin Johnson is a process improvement manager, which analyzes the improvement of the business model or Bank of Golden Merchants (BGM). The Bank of Golden Merchants (BGM) is situated in all over the Australia and approximately 200 branches are running at the same day. The service of the Bank of Golden Merchants (BGM) is much better than other bank of Australia for that reason they having large numbers of client or customers (Fui-Hoon Nah, 2004). For improving the bank business Mr. Kevin Johnson is suggests some business policy, which integrated and improving the bank business process for present customers or clients as well as for new customers or clients. For that reason Mr. Kevin Johnson is appointed a special business improving team with its expert to measure and managing the business process and gives some suggestion s for making large business as well as providing suggestion for better customers or clients feedback. The main reason of the haring the suggestion team is for the better business model for the upcoming future years (Greasley, 2003). The customers or clients are the only ways to progress in this area. For that reason Mr. Kevin Johnson is appointed a team for this task to analyze the market area of the Bank of Golden Merchants (BGM). If Mr. Kevin Johnson is find out the best suggestion through its appointed team and then they easily increase the economy of the Bank of Golden Merchants (BGM). The customers or client services are really good in Bank of Golden Merchants (BGM) and it is also having large numbers of customers or client in all over the Australia but they really want to increase the Bank of Golden Merchants (BGM) service by the help of the customers or clients feedback and many more. For that reason they appoint a special team for that task. Governance framework The Australian Prudential Regulation Authority (APRA) consists and authorizes the guidelines which oversee the capital sufficiency of Australian banks or Bank of Golden Merchants (BGM). According to the recent arrangement of guidelines is a moderate utilization of the most recent arrangement of global capital norms issued by the Basel Committee on Banking Supervision (BCBS), which are by and large, termed 'Basel II'. Australian Prudential Regulation Authority (APRA) acquainted these norms with Australia in 2008 as an overhaul to the first arrangement of Basel principles is also known as 'Basel I' that were executed in 1988. Fundamental to the configuration of the Basel capital norms is the ticket that a bank ought to expect capital in connection to remember probability of bringing about misfortunes (Pokharel, 2011). The benchmarks concentrate intensely on the meaning of capital and the estimation of risk. The business process management or BPM system of the Bank of Golden Merchants (BGM) in Australia is design or develop the system by the help of some various parameters. These all parameters are helps to implementation of the business process management or BPM system. The helpful parameters of the business process management or BPM system is shown in below. Preliminary test Determination necessities Plan for business model or system Progress of system or business model Model testing Outcomes Business process modeling The basic business process management or BPM system or model is shown below, which is consist or develop by the help of its various parameters. All the parameters of business process management or BPM system are helps to development and analyze the whole business model as per the customers or organization (Bank of Golden Merchants (BGM)) requirements. 1. Preliminary test: The preliminary test of the business model, the section of the business process management or BPM system is consist two main and important parameters. One of the client or customer and the other is management system of the organization (Bank of Golden Merchants (BGM)). The preliminary test is incomplete without meet the two requirements, which is already discussed or mention in above (Seethamraju, 2012). The preliminary test is also consist some parameters, which are also providing helps for the outcomes or result after the executing the problem. The preliminary test parameters are shown in below. Appeal explanation Feasibility of business model System or technology viability Economic possibility Equipped Viability Request allow 2. Determination necessities: Determination of the necessities of the data or information is basically used for collecting the useful data and information. The business process management or BPM system is collecting all the useful data and information about the devices or connected system with internet communication services. It is also monitoring as well as managing whole the useful data (Al-Mashari, 2001). It is also have some parameters, which are dependable for the business process management or BPM system outcomes. It is also having some various kinds of parameters, which are shown in below. Business model useful data or information Onsite surveillance Perform consultations.3. Plan for business model or system: In this section of business process management or BPM system is design by the help of various useful development process, which is inter related to. Plan for the business model or system are doing step by step, which are shown in below. interface development Customer or C lient interface Communication or connection interface 4. Progress of system or business model: In this section of the business process management or BPM system are ready to testing with the help of the various parameters, which is already discussed in above. The implication of the business process management or BPM system of organization (Bank of Golden Merchants (BGM)) (Valiris and Glykas, 2004). The useful data or information of the business model (Bank of Golden Merchants (BGM)) and the details of customers or clients are solving by the help of this section of business process management or BPM system.5. Model testing: The testing of the model or implementation of the useful data or information is identifying and examine according to the user interface and communication interface (Weske, 2007). The user is always defining the ways and the type of the examination or testing of the useful data or information.6. Outcomes: The outcomes as well as the result of the business process management or BPM system is shown in this section. The us eful data or the organization (Bank of Golden Merchants (BGM)) as well as customers or clients are implementing in this section (van der Aalst, 2004). The outcomes as well as result of the business process management or BPM system is always depend on the how to analyze it. Conclusion The business process management or BPM system or technology is most useful technology as well as system for banking sector and also for any organization. According to the case study Mr. Kevin Johnson is appointed its special team for analysis the customers or clients feedbacks and they also want to increase the Bank of Golden Merchants (BGM) economy respect of the other banks. For that reason the business improving team or expert of Mr. Kevin Johnson are collecting feedback and provided some basic suggestion. The provided suggestion by the business improving team or experts improve the Bank of Golden Merchants (BGM) business process respect of the customers and clients, some of the suggestion is shown in below. Bank of Golden Merchants (BGM) branches are provided international Debit card or VISA card also including with a life insurance coverage, Bank of Golden Merchants (BGM) customers or client liquid capital are link with their current account for better benefit, Bank of Golden Merchants (BGM) is also provided anywhere banking facility with higher amount withdrawal, Bank of Golden Merchants (BGM) is also send regular basis liquid capital or account balance massages to clients or customers register contact number, Bank of Golden Merchants (BGM) is collection customers or clients feedback within every quarter or monthly basis. References Cumberlidge, M. (2007).Business process management with JBoss jBPM. Birmingham, U.K.: Packt Publ. Glykas, M. (2013).Business process management. Berlin: Springer. Greasley, A. (2003). Using businessà ¢Ã¢â€š ¬Ã‚ process simulation within a businessà ¢Ã¢â€š ¬Ã‚ process reengineering approach.Business Process Mgmt Journal, 9(4), pp.408-420. Jeston, J. and Nelis, J. (2006).Business process management. Burlington, MA: Butterworth-Heinemann. Pokharel, B. (2011). Customer Relationship Management: Related Theories, Challenges and Application in Banking Sector.Banking J, 1(1). Seethamraju, R. (2012). Business process management: a missing link in business education.Business Process Mgmt Journal, 18(3), pp.532-547. Valiris, G. and Glykas, M. (2004). Business analysis metrics for business process redesign.Business Process Mgmt Journal, 10(4), pp.445-480. Weske, M. (2007).Business process management. Berlin: Springer. Al-Mashari, M. (2001). Business Process Management Journal – a new vision.Business Process Mgmt Journal, 7(2). Al-Mashari, M. (2002). Business process management – a mandatory approach.Business Process Mgmt Journal, 8(1). Box, S. and Platts, K. (2005). Business process management: establishing and maintaining project alignment.Business Process Mgmt Journal, 11(4), pp.370-387. Culp, C. (2001).The risk management process. New York: J. Wiley. Fui-Hoon Nah, F. (2004). E-business process management.Business Process Mgmt Journal, 10(1). Jeston, J. and Nelis, J. (2014).Business Process Management. Hoboken: Taylor and Francis. Rglinger, M., Pppelbu, J. and Becker, J. (2012). Maturity models in business process management.Business Process Mgmt Journal, 18(2), pp.328-346. van der Aalst, W. (2004). Business process management: a personal view.Business Process Mgmt Journal, 10(2). Weske, M. (2012).Business process management. Berlin: Springer.